Return Policy

Last Updated:

1. Overview

At Liveactive, we are committed to your satisfaction with our custom-manufactured blinds and curtains. This Return Policy explains our policies regarding returns, exchanges, refunds, and warranties for our products and services. Please read this policy carefully before placing an order.

Because our products are custom-manufactured to your specific measurements and design preferences, our return policy differs from standard retail return policies. We encourage you to carefully review all specifications, measurements, and design choices before confirming your order.

2. Custom-Made Products

All blinds and curtains manufactured by Liveactive are custom-made to order based on your specific requirements, including dimensions, materials, colors, and features. Once manufacturing begins, the products cannot be resold or repurposed for another customer.

Due to the custom nature of our products, we cannot accept returns or offer refunds for products that have been manufactured according to your approved specifications, except in cases of manufacturing defects or errors on our part as described in this policy.

Before manufacturing begins, we provide detailed specifications and, when requested, samples of materials and colors for your approval. We strongly encourage you to review all details carefully and ask questions before approving production.

3. Order Cancellation

You may cancel your order before manufacturing begins. To cancel an order, you must contact us in writing via email or through our contact form. Cancellation requests are subject to the following terms:

3.1 Cancellation Before Manufacturing

If you cancel your order before we have begun manufacturing, you will receive a full refund of any payments made, minus any non-refundable deposits or fees that were disclosed at the time of order placement. Typically, we retain a small administrative fee to cover the costs of consultation, measurement, and design services already provided.

3.2 Cancellation After Manufacturing Begins

Once manufacturing has begun, orders cannot be cancelled. At the time of order confirmation, we will inform you of the date when manufacturing is scheduled to begin. If you have concerns about your order, please contact us immediately, preferably before this date.

3.3 Cancellation Timeline

We will confirm receipt of your cancellation request within one business day. Refunds for cancelled orders will be processed within seven to ten business days and will be issued to the original payment method used for the purchase.

4. Manufacturing Defects

We stand behind the quality of our workmanship. If your custom blinds or curtains have manufacturing defects, we will repair or replace the defective products at no charge to you, subject to the terms outlined below.

4.1 What Constitutes a Manufacturing Defect

Manufacturing defects include issues such as incorrect dimensions that do not match your approved specifications, defective materials or components, faulty mechanisms or hardware, poor workmanship such as uneven seams or misaligned slats, and incorrect colors or materials that differ from your approved order.

4.2 Reporting Defects

You must inspect your products upon delivery and report any manufacturing defects within seven days of delivery. To report a defect, contact us with your order number, a detailed description of the defect, and photographs clearly showing the issue. We will review your claim and respond within two business days.

4.3 Resolution of Defects

If we determine that a manufacturing defect exists, we will offer one of the following solutions at our discretion: repair of the defective product at your location, replacement of the defective product with a new one manufactured to the correct specifications, or a full or partial refund if repair or replacement is not feasible. We will cover all costs associated with correcting manufacturing defects, including materials, labor, and shipping.

5. Measurement Errors

Accurate measurements are critical for custom window coverings. Our policy regarding measurement errors depends on who performed the measurements.

5.1 Measurements by Liveactive

If we performed the measurements for your project and the finished products do not fit due to measurement errors on our part, we will remake the products at no charge to you. You must notify us of the measurement error within seven days of installation or attempted installation.

5.2 Customer-Provided Measurements

If you provided the measurements for your project, you are responsible for ensuring the accuracy of those measurements. We cannot accept returns or offer refunds for products that do not fit due to incorrect customer-provided measurements. We strongly recommend using our professional measurement service to avoid such issues.

5.3 Verification Process

Before manufacturing begins, we review all measurements with you and may request verification or clarification if any measurements seem unusual. This verification process helps prevent errors and ensures the best possible fit for your windows.

6. Change of Mind

Because our products are custom-manufactured to your specifications, we cannot accept returns or offer refunds based on a change of mind after the order has been placed and approved. This includes situations where you decide you no longer want the products, prefer a different style or color, or have changed your interior design plans.

We encourage you to take advantage of our design consultation services and material samples before placing your order. Our experienced team can help you make informed decisions that you will be satisfied with for years to come.

7. Damaged Products

If your products arrive damaged due to shipping or handling, please notify us immediately. We will work with you to resolve the issue as quickly as possible.

7.1 Reporting Damage

Inspect your products immediately upon delivery. If you notice any damage, note it on the delivery receipt and take photographs of the damaged items and packaging. Contact us within 48 hours of delivery with your order number, description of the damage, and photographs. Do not discard the damaged products or packaging until we have reviewed your claim.

7.2 Resolution of Damage Claims

Once we receive your damage claim, we will review the information and determine the appropriate resolution. Options may include filing a claim with the shipping carrier, sending replacement parts if only certain components are damaged, or manufacturing and shipping replacement products. We will work to resolve damage claims as quickly as possible to minimize inconvenience to you.

8. Warranty Coverage

All products manufactured by Liveactive come with a warranty against defects in materials and workmanship. The specific warranty period and terms will be provided to you at the time of purchase and will vary depending on the product type and materials used.

8.1 Standard Warranty

Our standard warranty typically covers defects in materials and workmanship for a period of one to five years from the date of installation, depending on the product. The warranty covers issues such as fabric deterioration under normal use, hardware failures, mechanism malfunctions, and structural defects.

8.2 Warranty Exclusions

The warranty does not cover damage caused by improper use, installation, or maintenance, normal wear and tear, fading or discoloration due to sun exposure beyond normal expectations, damage caused by accidents, abuse, or alterations, damage from pets or pests, or damage from environmental factors such as moisture, mold, or extreme temperatures.

8.3 Warranty Claims

To make a warranty claim, contact us with your order number, date of purchase, description of the issue, and photographs if applicable. We will review your claim and determine whether it is covered under warranty. If approved, we will repair or replace the defective product at no charge to you.

9. Refund Process

When a refund is approved under this Return Policy, we will process the refund according to the following procedures:

9.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method such as check or bank transfer.

9.2 Refund Timeline

Once a refund is approved, we will process it within seven to ten business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

9.3 Partial Refunds

In some cases, we may offer a partial refund as a resolution to an issue. Partial refunds may be appropriate when the product has minor defects that do not significantly affect functionality, when you choose to keep a product despite an issue, or when a full replacement is not necessary or desired.

10. Exchange Policy

Due to the custom nature of our products, we generally cannot offer exchanges. Each product is manufactured specifically for your windows and cannot be used for another customer. However, if there is a manufacturing defect or error on our part, we will manufacture replacement products as described in this policy.

11. Installation Issues

If you experience issues during or after installation, please contact us for assistance. Our policy regarding installation issues depends on who performed the installation.

11.1 Installation by Liveactive

If we performed the installation and you experience issues such as improper fit, operational problems, or damage during installation, we will return to correct the issues at no charge to you. Please contact us as soon as possible after discovering any installation issues.

11.2 Self-Installation or Third-Party Installation

If you or a third party performed the installation, we cannot be responsible for installation errors or damage that occurs during installation. However, we are happy to provide installation guidance and troubleshooting assistance. If products are damaged during self-installation or third-party installation, replacement products may be available for purchase.

12. Color and Material Variations

We make every effort to accurately represent colors and materials on our website and in our samples. However, please be aware that colors may appear differently on different screens and in different lighting conditions. Actual products may vary slightly from photographs or samples due to natural variations in materials, dye lots, and manufacturing processes.

Minor variations in color, texture, or pattern are not considered defects and are not grounds for return or refund. If color accuracy is critical to your project, we recommend ordering physical samples before placing your order, which we can provide for a small fee that is often credited toward your purchase.

13. Special Orders and Custom Requests

Some projects may involve special orders for unique materials, custom hardware, or unusual specifications. Special order items are subject to additional restrictions and may not be returnable under any circumstances. We will inform you of any special order restrictions before you approve the order.

Special orders may also have longer lead times and may be subject to different warranty terms. All special order terms will be clearly communicated and documented in your order confirmation.

14. Commercial Projects

For commercial projects involving multiple units or large quantities, we may offer different return and warranty terms. Commercial project terms will be negotiated and documented in a separate agreement. Please contact us to discuss the specific needs of your commercial project.

15. Contact Us for Returns

If you need to initiate a return, report a defect, or have questions about this Return Policy, please contact us:

Liveactive
245 East 77th Street
New York, NY 10075, USA
Phone: +1 (718) 747-4438
Email: business@liveactive.world

When contacting us about a return or issue, please have your order number ready and be prepared to provide a detailed description of the issue along with photographs if applicable. Our customer service team will work with you to resolve your concern as quickly and fairly as possible.

16. Dispute Resolution

If you are not satisfied with our resolution of a return or warranty claim, we encourage you to contact us to discuss the matter further. We are committed to customer satisfaction and will work in good faith to reach a fair resolution.

If we are unable to resolve a dispute through direct communication, the dispute will be subject to the dispute resolution procedures outlined in our Terms of Use, including any applicable arbitration or mediation provisions.

17. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your order will be subject to the Return Policy in effect at the time you placed your order, not the policy in effect at the time of any subsequent return or claim.

We encourage you to review this Return Policy before placing an order and to save a copy for your records. If you have questions about how this policy applies to your specific situation, please contact us before placing your order.

18. Customer Responsibilities

To ensure the best possible outcome for your custom window covering project, please fulfill the following responsibilities:

Provide accurate measurements if you are measuring your own windows, or allow us access to measure professionally.

Carefully review all specifications, materials, and design choices before approving your order.

Inspect products upon delivery and report any issues within the specified timeframes.

Follow care and maintenance instructions provided with your products.

Maintain records of your order, including order confirmations, invoices, and warranty information.

19. Our Commitment

At Liveactive, we are committed to manufacturing high-quality custom window coverings and providing excellent customer service. We stand behind our products and will work diligently to resolve any legitimate issues that arise.

While our return policy necessarily includes restrictions due to the custom nature of our products, we believe these policies are fair and reasonable. We encourage open communication throughout the ordering, manufacturing, and installation process to ensure your complete satisfaction with your custom blinds and curtains.